Bringing businesses to the Cloud, effortlessly.
Cloud Peritus is fully committed to helping our clients navigate through roadblocks and achieve their business goals faster through our innovative and best-in-class Salesforce solutions.
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What we offer our clients
Advisory Services
Cloud Peritus helps our clients accelerate their digital transformation journey through our "Art of the Possible" framework. We further tailor our solutions by engaging with the stakeholders and sponsors to understand their business needs and current pain points. Our proposed transformation solutions evaluate the various cloud offerings of Salesforce and is centered around the customer. Key KPIs that are tangible and measurable are proposed and agreed upon with the key stakeholders. Our Advisory services include:
- Defining the scope of implementation through discovery
- Drafting a high-level functional & technical architecture
- Identify priorities and define an MVP, key considerations, risks, & assumptions
- Defining an implementation plan
- Providing expert advice on setting up a CoE, governance model, environment, development methodology and DevOps strategy
Assessment Services
We, at Cloud Peritus, engage with clients through the means of workshops and other state-of-the-art consulting methodologies, to evaluate their current state & high level future needs. We then perform gap analysis on their business processes & technology and compile a comprehensive assessment report and a clearly defined remediation plan. Our expert assessment team reviews our clients’ current state Salesforce implementation and outlines:
- Gaps in the existing data model
- Technical debt incurred
- Recommended business process improvements
- Recommended changes to user experience
- Recommended changes to technical design
- Recommended changes to Integration design
- Recommended governance structure
- Recommended implementation roadmap
Implementation Services
Our teams collectively bring in the expertise and years of Salesforce implementation experience to every engagement. Our unique delivery model offer our clients with overlapping working hours with offshore development teams. The overlapping work hours allow our implementation team of engineers, testers, and analysts to engage with our clients' team to enhance collaboration and accelerate delivery while keeping the total delivery costs significantly lower. Our implementation services include:
- Program Management
- Architecture Oversight
- Business Analysis
- Salesforce development
- Quality Assurance
- QA Automation
- DevOps
- Integration specialists
- Data migration specialists
Maintenance Services
We take pride in our post implementation care and maintenance services and our clients get to take full advantage of a shared architecture and technical pool. Our support packages include round-the-clock support and strict adherence to SLAs we commit to with a dedicated team of experts. We also offer run-and-maintain services to existing Salesforce clients. Our maintenance services include:
- Dedicated command center
- Automated task allocation
- Strict SLA adherence
- 24x7 on call support
- Salesforce Administration
- Defect - Analysis, triage and fixes
- Release management
- Enhancement requests
Our Services
We currently provide consulting services for Salesforce across Sales, Service, Marketing and Community Clouds and offer a full suite of services from advisory, assessment, implementation and maintenance services.
Advisory
Services
Cloud Peritus helps our clients embark on and successfully implement their digital transformations by showcasing an "Art of the Possible" framework. We further tailor our solutions by engaging with the stakeholders and sponsors to understand their business needs and current pain points. Our proposed transformation solutions include impact post-implementation, such as improved ROI/KPIs and improved customer success that is measurable and tangible. Advisory services include:
- Defining the scope of implementation through discovery
- Drafting a high-level functional & technical architecture
- Identify priorities and define an MVP, key considerations, risks, & assumptions
- Defining an implementation plan
- Providing expert advice on setting up a CoE, governance model, environment, development methodology and DevOps strategy to accelerate their transformation journey
Assessment
Services
At Cloud Peritus, we engage with clients through workshops to assess their current business model, future goals, and existing gaps in their current solution. After establishing a throrough understand of their business, we recommend clearly defined solutions and implementation roadmaps. Our expert assessment team reviews our clients’ current state and outlines:
- Gaps in the existing data model
- Technical debt incurred
- Recommended business process improvements
- Recommended changes to user experience
- Recommended changes to technical design
- Recommended changes to Integration design
- Recommended governance structure
Implementation
Services
Our Implementation Services include an "A" class team of architects, engineers, and success/delivery managers that work with clients as partners to successfully deliver solutions and platforms. Our unique delivery model provides clients with overlapping working hours globally, including the Pacific Standard Time Zone. This overlapping allows clients to work directly with the implementation team of engineers, testers, and analysts to prioritize MVPs and provide fluidity around features and story prioritization. Customers experience all of these advantages whilst experiencing a customer-centric yet cost-effective approach. Our implementation services include:
- Program Management
- Architecture Oversight
- Business Analysis
- Salesforce development
- Quality Assurance
- QA Automation
- Release engineers
- Integration specialists
- Data migration specialists
Maintenance
Services
We take pride in our post implementation care and maintenance services that is top-notch in the industry. All implementation programs also provide our clients with Hypercare programs that include round-the-clock support and strict adherence to SLAs we commit to with a dedicated team of experts. We also offer run-and-maintain services to existing Salesforce platforms to our clients. Our maintenance services include:
- Dedicated command center
- Automated task allocation
- Strict SLA adherence
- 24x7 on call support
- Salesforce Administration
- Defect - Analysis, triage and fixes
- Release management
- Enhancement requests
Our Approach
Our success lies in a three pronged approach to solving complex business problems for our clients:
Art of the Possible
Through rapid prototyping to showcase key capabilities to help inspire, ideate, and compare options.
Customer Centricity
Through emphasis on the client’s customer experience and impact at every stage of the journey leading to meaningful outcomes.
Scalability
Through a strong foundational design and a config-over-code approach to help scale for future requirements.
Why Cloud Peritus
Our fully committed teams deliver value across each of our engagements through innovation and thought leadership. Our expert Salesforce practitioners combined with our delivery methodology help us consistently delight our customers:
What our clients are saying
about us
Cloud Pertitus' involvement has gone to such an extent that most of the business owners and sponsors to date believe that team is part of our internal team.
A Large Technology Product Company
While most of the SIs quoted a significantly elongated timeline and budget to roll out the program, Cloud Peritus took up the challenge of delivering this program in record time with a significantly lower total cost of delivery thereby maximizing the ROI of the program.
A Large Technology Product Company
They started 2 years ago with a small team and have become our go-to and trusted partner for anything related to Salesforce. Cloud Peritus has become a large part of the Salesforce CoE which manages an extremely large and complex portfolio for our business.
A Large Technology Product Company
Thank you Cloud Peritus for your partnership and for making our project a success.
Large Financial Services Client
When I say our team, Cloud Peritus is a big part of that. They go above and beyond just being a partner and are every bit a part of our team.
Large Financial Services Client
They have helped us identify ways to solve business problems that are simpler and provide way greater flexibility. I would not hesitate to use Cloud Peritus in a future project.
Large Financial Services Client
Cloud Peritus delivers a CRM that is Intuitive Scalable & most importantly, is built the right way.
Large Financial Services Client
Would highly recommend the Cloud Peritus team who bring their "A" team both onsite and offshore to prep for a Salesforce project. Their domain and platform knowledge is a unique combination and is hard to compete with.
Large Financial Services Client