Salesforce Solution Architect

Cloud Peritus is a boutique consulting firm focused on transforming businesses through the power of Salesforce. Fueled by passionate, committed, and high-achieving practitioners we help our clients navigate roadblocks and achieve their business goals faster through our innovative and best-in-class solutions.

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Location: Hyderabad, Telangana.

Employment Type: Full time

Department: Engineering – Software & QA

Industry: Financial Services

Job Experience: 10 - 15 Years

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Position Overview:

We are seeking a highly skilled Salesforce Solution Engineer / Architect with 10–15 years of IT experience, including 6–10 years in the Salesforce ecosystem. This role bridges business requirements and technical execution, focusing on designing scalable, efficient, and business-aligned Salesforce solutions.

The ideal candidate will possess strong functional and technical expertise, the ability to translate complex business needs into solution designs, and hands-on experience delivering Salesforce implementations across multiple clouds.

Key Responsibilities:

Solution Design & Architecture

• Design end-to-end Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.
• Translate business requirements into scalable and maintainable solution designs.
• Create solution architecture artifacts such as HLDs, LLDs, and solution diagrams.
• Define system interactions, dependencies, and data flows across platforms.
• Ensure solutions align with enterprise architecture and Salesforce best practices.
• Identify opportunities to leverage out-of-the-box capabilities over custom development.
• Design reusable components and frameworks for faster implementation.
• Evaluate and recommend AppExchange products and third-party tools.
• Ensure compliance with Salesforce platform limits and licensing constraints.
• Collaborate with technical architects for alignment on enterprise-wide solutions.

Business & Functional Engagement

• Work closely with business stakeholders to gather and analyze requirements.
• Conduct discovery workshops and solutioning sessions.
• Translate functional requirements into user stories and technical specifications.
• Provide functional expertise in Salesforce features and capabilities.
• Recommend best-fit solutions aligned with business goals.
• Act as a liaison between business teams and technical teams.
• Support product owners in backlog prioritization and refinement.
• Drive requirement clarity and ensure minimal ambiguity.
• Provide demos and walkthroughs of proposed solutions.
• Ensure alignment between business processes and system design.

Salesforce Platform Expertise

• Configure Salesforce using Flows, Validation Rules, Approval Processes, and Custom Objects.
• Design data models, object relationships, and schema structures.
• Define security models including roles, profiles, and sharing rules.
• Leverage Lightning Experience and LWC capabilities for UI enhancements.
• Utilize standard Salesforce features to reduce technical debt.
• Support development teams with technical design guidance.
• Ensure optimal use of declarative vs programmatic solutions.
• Implement best practices for scalability and maintainability.
• Monitor platform performance and recommend improvements.
• Stay updated with Salesforce releases and new features.

Integration & Data Management

• Design integration solutions using REST/SOAP APIs.
• Define data migration and data synchronization strategies.
• Collaborate with integration teams for middleware-based solutions.
• Ensure data consistency across systems.
• Define data validation and data quality rules.
• Support ETL processes and large data volume handling.
• Design secure data exchange mechanisms using OAuth and APIs.
• Handle real-time and batch integration requirements.
• Define data governance and ownership models.
• Troubleshoot integration and data-related issues.

Delivery & Project Support

• Support end-to-end project delivery from design to deployment.
• Participate in Agile ceremonies such as sprint planning and retrospectives.
• Assist in effort estimation and solution planning.
• Work closely with developers, QA, and admins for execution.
• Validate delivered solutions against requirements.
• Ensure adherence to timelines and quality standards.
• Identify and mitigate risks during implementation.
• Provide production support and issue resolution.
• Maintain documentation for solutions and processes.
• Contribute to continuous improvement initiatives.

Required Qualifications:

Salesforce Expertise

• 6–10 years of experience in Salesforce implementations.
• Strong knowledge of Sales Cloud, Service Cloud, and Experience Cloud.
• Experience in Salesforce configuration and customization.
• Understanding of Apex, LWC, and integration concepts.
• Knowledge of Salesforce security and data models.
• Experience with Salesforce releases and feature adoption.
• Familiarity with DevOps tools and deployment processes.
• Experience with AppExchange solutions.
• Ability to design scalable and efficient solutions.
• Strong troubleshooting and problem-solving skills.

Certifications

• Salesforce Administrator certification.
• Salesforce Advanced Administrator certification.
• Salesforce Platform App Builder certification.
• Salesforce Platform Developer I.
• Salesforce Sales Cloud Consultant certification.
• Salesforce Service Cloud Consultant certification.
• Salesforce Experience Cloud Consultant certification.
• Salesforce Application Architect (preferred for senior roles).
• Agile/Scrum certification (CSM or equivalent).
• Any additional Salesforce domain certifications.

Functional & Domain Expertise

• Strong understanding of CRM processes such as sales, service, and customer engagement.
• Experience in requirement gathering and business analysis.
• Ability to map business processes to system capabilities.
• Knowledge of industry-specific workflows (BFSI preferred).
• Experience in process optimization and automation.
• Familiarity with customer journey mapping.
• Ability to define KPIs and reporting requirements.
• Experience in user story creation and backlog management.
• Understanding of compliance and regulatory requirements.
• Ability to align technology with business outcomes.

Integration & Architecture Knowledge

• Understanding of integration patterns and best practices.
• Experience with REST/SOAP APIs and middleware tools.
• Knowledge of event-driven architecture basics.
• Familiarity with data modeling and database concepts.
• Understanding of API security standards (OAuth, JWT).
• Experience in designing system interactions.
• Awareness of microservices architecture.
• Knowledge of enterprise integration strategies.
• Ability to design scalable and secure integrations.
• Experience troubleshooting integration issues.

Delivery & Collaboration Skills

• Experience working in Agile/Scrum environments.
• Strong collaboration with cross-functional teams.
• Ability to manage multiple priorities.
• Strong communication and presentation skills.
• Experience in stakeholder management.
• Ability to work in fast-paced environments.
• Strong documentation skills.
• Ability to handle ambiguity and drive clarity.
• Experience in global delivery models.
• Strong organizational skills.

Additional Technical Skills

• Familiarity with DevOps tools like Copado, Gearset, Jenkins.
• Knowledge of version control systems such as Git.
• Experience with data tools like Data Loader and Workbench.
• Understanding of reporting and analytics tools.
• Exposure to Tableau CRM or Einstein Analytics.
• Basic knowledge of Apex and debugging techniques.
• Understanding of performance optimization.
• Familiarity with testing frameworks.
• Exposure to CI/CD pipelines.
• Knowledge of security best practices.

Preferred Experience:

• Experience in BFSI or Healthcare domains.
• Exposure to Salesforce Industries (Vlocity).
• Experience with CPQ implementations.
• Involvement in digital transformation programs.
• Experience with AI/ML integrations.
• Exposure to large-scale enterprise implementations.
• Experience in change management initiatives.
• Knowledge of compliance standards.
• Experience in training and user adoption.
• Familiarity with global stakeholders.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Ability to bridge business and technical teams.
• Strong stakeholder management.
• Attention to detail.
• Proactive and solution-oriented mindset.
• Ability to work under pressure.
• Strong teamwork and collaboration.
• Adaptability to changing requirements.
• Continuous learning mindset.

Educational Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field.
• Master’s degree is a plus.