What We Do

We keep your Salesforce running at peak performance so your teams can focus on growth. Here’s how our support services make it happen...

Slider Image

Enhancement Requests

Continuous platform improvement through thoughtful implementation of new features keeps Salesforce aligned with evolving business goals.

Slider Image

Release Management

Coordinated release processes ensure smooth deployments with minimal disruption to business operations.

Slider Image

Defect Analysis, Triage and Fixes

Systematic processes identify, prioritize, and resolve defects to maintain platform stability and performance.

Slider Image

Salesforce Administration

Comprehensive administration services manage users, configurations, and system settings for optimal platform performance.

Slider Image

16x5 / 16x7 Support Models

Our wide coverage windows ensure critical issues are resolved quickly and efficiently, right when you need it most without the round-the-clock price tag.

Slider Image

Strict SLA Adherence

Commitment to Service Level Agreements ensures reliable, timely support that meets business expectations.

Slider Image

Automated Task Allocation

Smart automation tools streamline support request management for efficient resolution and resource utilization.

Slider Image

Dedicated Command Center

Centralized monitoring and support operations proactively address potential issues before they impact business processes.

Enhancement Requests
Release Management
Defect Analysis
Salesforce Administration
Support Models
Strict SLA Adherence
Automated Allocation
Dedicated Command

How We Work

We evaluate your existing Salesforce implementation through a strategic, business-aligned lens. Know exactly where you stand and what it takes to get to the next level through our expert insights on

Work FlowWork FlowWork Flow
Parallax Image

Reach Out. Let Us Help You!

Our Package Tiers

Silver Icon image

Silver

INCLUDES:
  • Weekly status reports
  • 16x5 Full coverage (No weekend coverage)
  • Salesforce Integrated Support Manager (Offshore)
  • Visibility to ticket/backlog tracking
  • Quarterly health check audit
  • Bi-monthly Cloud Peritus + Client leadership check-ins
  • Not included: Deployment, Cl-CD and Data Migration activities
  • 800 Hours/month
  • Estimated 40 closed tickets/mo*
  • Estimated 80 story points of enhancements/mo
Gold Plan Imag

Gold

Popular
INCLUDES:
  • Weekly status reports
  • 16x5 Full coverage + Weekend on-call Salesforce Integrated Support Manager (50% Onshore, 50% Offshore)
  • Testing (In sprint, UAT support & Smoke testing)
  • Visibility to ticket/backlog + detailed analytics
  • 8 hrs of Technical Architect availability every other month Health check audit
  • Every other month Cloud Peritus + Client leadership check-ins
  • Support deployment, CI-CD and Data Migration activities
  • Training & Enablement sessions (Train the Trainer)
  • 1400 Hours/month
  • Estimated 60 closed tickets/mo
  • Estimated 120 story points of enhancements/mo
Platinum Plan Image

Platinum

INCLUDES:
  • Weekly status reports
  • 16x7 Full coverage
  • Salesforce Integrated Support Manager (Onshore)
  • Testing (In sprint, UAT support, Smoke testing, Regression testing, & Automation testing)
  • Visibility to ticket/backlog + detailed analytics
  • Full time Technical Architect availability
  • Monthly Health check audit
  • Monthly Cloud Peritus + Client leadership check-ins
  • Deployment, CI-CD, and Data Migration activities
  • Training & Enablement sessions (Train the Trainer)
  • 2200 Hours/month
  • Estimated 90 closed tickets/mo*
  • Estimated 180 story points of enhancements/mo
Don’t Just Take our Word for it...

Trust our Proven Track Record

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
Star
StarStar
StarStarStar
StarStarStarStar
StarStarStarStarStar
March 26, 2025
Checked
Salesforce Verified

CP's agility and expertise shine in complex scenarios where standard Salesforce falls short. Their resources consistently meet our business needs. Notably, they prioritize out-of-the-box solutions, minimizing customization. Above all, their trustworthy approach, marked by thorough POCs for major projects, makes them a valuable strategic partner

Product Area
Sales Cloud, Financial Services Cloud
Industry
Financial Services
Project Length (months)
15
Star
StarStar
StarStarStar
StarStarStarStar
StarStarStarStarStar
November 8, 2024
Checked
Salesforce Verified

Cloud Peritus was a true partner throughout the entire services provided by them, they have strong technical and functionall skills. They delivered a solution and providing services that significantly added value to our system and improved our sales process. We are extremely happy with the results produced by Cloud Peritus team.

Product Area
Sales Cloud
Industry
High Tech
Project Length (months)
3
Star
StarStar
StarStarStar
StarStarStarStar
StarStarStarStarStar
October 1, 2024
Checked
Salesforce Verified

Always great working with the Cloud Peritus team!

Product Area
Sales Cloud, Service Cloud, CPQ
Industry
High Tech
Project Length (months)
2
Star
StarStar
StarStarStar
StarStarStarStar
StarStarStarStarStar
July 17, 2024
Checked
Salesforce Verified

I joined a new company as head of sales ops and CP offered to provide an assessment of our SFDC orgs and proposed future state. The team did a very thorough analysis and took great care to listen to key-stakeholder requirements. This helped establish me in my new role as a trusted advisor and gave the business confidence in investing in SFDC as our CRM.

Product Area
Sales Cloud, Service Cloud, CPQ
Industry
High Tech
Project Length (months)
2
Star
StarStar
StarStarStar
StarStarStarStar
StarStarStarStarStar
July 17, 2024
Checked
Salesforce Verified

The team are very responsive to a C-level requirement and delivered on time, within budget and scope.

Product Area
Mobile, Sales Cloud, Service Cloud
Industry
High Tech
Project Length (months)
9
Star
StarStar
StarStarStar
StarStarStarStar
StarStarStarStarStar
November 7, 2023
Checked
Salesforce Verified

Mobile implementation was on one of our key CX omni channel strategy for quite some time, over the years countless hours spent on deliberating which tech stack should be picked which could offer common platform for both internal and external user base also keeping implementation cost at optimal level. After prolonged deliberation with business community with informed POC's we picked up SFDC mobile solution. Over course of this arduous journey Cloud peritus walked with us hand in hand participated in key decision-making process such as architecture, Solution and Delivery. Acted as Strategic partner in driving key decisions during planning and development life cycle. I can say with great confidence that CP will be great partner for any enterprise looking to maximize their ROI on sales force investment.

Product Area
Sales Cloud, CPQ
Industry
High Tech
Project Length (months)
5
Star
StarStar
StarStarStar
StarStarStarStar
StarStarStarStarStar
August 9, 2023
Checked
Salesforce Verified

The Cloud Peritus team are awesome to work with. They fit seamlessly into our way of working/ culture and it showed they cared about getting the right solution for our organisation. Their expertise and knowledge of SFDC, Hubspot and other third party integrations was greatly appreciated. They supported us with two CRM migrations. Both delivered ahead of schedule (4-5 days), within budget and met business requirements. Highly recommend working with them.

Product Area
Sales Cloud, CRM Analytics, CPQ
Industry
High Tech
Project Length (months)
6
Star
StarStar
StarStarStar
StarStarStarStar
StarStarStarStarStar
August 5, 2023
Checked
Salesforce Verified

Working With Everyone from Cloud Peritus has been great. They have an amazing knowledge of salesforce!

Product Area
Sales Cloud, Financial Services Cloud
Industry
Financial Services
Project Length (months)
13
Star
StarStar
StarStarStar
StarStarStarStar
StarStarStarStarStar
July 31, 2023
Checked
Salesforce Verified

We got very good service on whole tech and functional stack from the Cloud Peritus. Not only they were able to bring us up and running but also set us up for long term on salesforce platform.

Product Area
Sales Cloud, Service Cloud, CPQ
Industry
High Tech
Project Length (months)
3
Star
StarStar
StarStarStar
StarStarStarStar
StarStarStarStarStar
April 29, 2023
Checked
Salesforce Verified

I've worked with a number of SFDC partners over the years, and by far, Cloud Peritus is the most agile and fearless partner I've worked with. Where other partners cringe at the mess, Cloud Peritus sees nothing but opportunity and wastes no time getting to work!

Why Choose Us???

The PERITUS Approach

Our Blue Print to Client Success

Our Unique Salesforce Consulting Approach Isn’t Just A Method - It’s A Promise!

Icon
Personalized Discovery & Vision Mapping
Icon
Empathetic, Agile & Collaborative Design
Icon
Results-Driven Implementation with Continuous Monitoring
Icon
Integrated Ecosystem Approach
Icon
Transformational Change & Future-Ready Strategy
Icon
Unified Support & Continuous Learning
Icon
Success: Measurable Business Impact

No Silos. Just Full-Spectrum Salesforce Mastery

Salesforce All Services

Credentials That Speak For Themselves

Industries We Specialize In

Finance

Modernizing Financial Services with Precision & Trust.

Financial Services

With rich experience working with Lending, Wealth and Financial Ops, we’re able to help institutions digitize customer journeys, automate origination, and streamline KYC. Our solutions enable seamless client experiences with built-in compliance, security, and operational excellence, driving scalable growth in a tightly regulated space.

HiTech

Driving Innovation. Powering Scale. Accelerating Growth with AI-Driven Solutions.

Technology & Software (HiTech)

Backed by extensive HiTech expertise, we help fast-growing companies leverage AI and generative tech to streamline Quote-to-Cash, Subscription Management, and Customer Success. Our next-gen Salesforce solutions drive intelligent automation, operational efficiency and data-driven decisions. fueling faster revenue growth and scalable impact.

MedTech

Reimagining Patient Journeys. Optimizing Partner Networks. Delivering Life-Changing Impact.

Healthcare and Life Sciences (HLS)

Our proven experience in MedTech enables us to digitize patient journeys, order-to-cash processes, automate backend operations, manage B2B partner ecosystems and more. Through tailored Salesforce solutions backed by AI capabilities, we able to help drive end-to-end operational efficiency, helping MedTech businesses deliver better patient outcomes at scale.

EdTech

Empowering the Future of Learning with Intelligent Digital Experiences.

Education and Academic Institutions

Built for the future of learning, our proven EdTech solutions connect ERPs with Salesforce, automate enrolment, simplify partner management and more. Our tailored Salesforce solutions allow education providers to deliver personalized experiences and drive long-term learner success.

Book a demo